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• Incident support
Our Incident Support Service is designated for the
customers that our Specialized and Professional Support
Engineers to solve any problems faces any business
critical server or application that the customer have.
This type of support is based on number of Incidents
allocated to the customer which he can used anytime and
for any problem that affects Microsoft Product Servers
under the customer network. The customer is eligible to
use these number of incidents during the period of this
contract, normally this contract is a yearly contract.
• Support Contracts
The Task of the resident Engineer of this engagement
could include the following:
- Check the server activity and check that there is no
problem in the Event Viewer.
- Solve the problems (when existing) on the Event
Viewer.
- Check and scan viruses and clean them if needed.
- Make sure that the client PC is running smoothly
without any problem
- Make sure that the Backup Software and the Backup
device are working properly.
- Solve problems reported by Kuwait Oxygen designated
engineer(s).
- Check that all software is running smoothly on the
client workstation
- Check Network connectivity (if noticeable).
- Check the Internet connectivity for any security
break-up (if noticeable).
- Advise on how to utilize network utilities, home
directories and other resources.
- Deploy Server update and patches.
• "Packaged Support Contracts |
